How to submit a Warranty Claim

Tech21 offers a warranty on all tech21 products purchased through the website and any Authorised Retailer, All tech21 products are fully guaranteed against defects in materials or workmanship.

Warranty registration

We do not require any warranty registration for your purchase to be eligible for our Warranty. However, you must retain a copy of your proof of purchase, item packaging and an image of any faulty products to enable us to authorize a warranty claim.

HOW TO MAKE A WARRANTY CLAIM

Step 1: Take a photograph

Take a photograph that clearly shows the damage to your product.

If you have a paper receipt, take a photograph of that for your proof of purchase.

Step 2: Request a warranty claim

Go to our Customer services page, fill out the form as best as you can, selecting 'Warranty/Replacements' from the drop down list.

Please describe the problem you have had with your product, select the retailer you bought it from (or tech21 if you bought it from our website) and upload your photo('s).

For the proof of purchase either include the photograph you took in step one or, if your original purchase was from the tech21 website, enter your original order number if you have it.

Once you have submitted your request, you will receive an initial automated confirmation email confirming receipt of your Help request along with a unique Help ticket number. Shortly afterwards, you will then receive a second, personalised email from our team.

Products that qualify for a Limited Lifetime Warranty:

  • Impact Clear (iPhone 7 / 7 Plus only)
  • Evo Check
  • Evo Mesh
  • Evo Mesh Sport
  • Evo Wallet (Excluding iPhone 7 / 7 Plus)
  • Evo Tactical
  • Evo Tactical XT
  • Evo Tactical Extreme Edition
  • Evo Elite
  • Evo Elite CNY Edition
  • Evo Check Active Edition
  • Evo Shell
  • Evo Gem
  • Evo Frame
  • Evo Glass
  • Impact Shield
  • Impact Snap for MacBook
  • Impact Folio for iPad
  • Evo Band

Products that qualify for a Limited One Year Warranty:

  • Impact Clear
  • Evo Wallet (iPhone 7 / 7 Plus only)
  • Evo Wallet Active Edition
  • Evo Go
  • Evo Aqua
  • Evo Aqua 360
  • Patriot (all versions)
  • Evo Xplorer
  • Evo Endurance
  • Evo Play

The smallprint

  • Our guarantee does not cover product damage that may have resulted from normal wear and tear or misuse/abuse of the product.
  • The warranty does not cover damage to your devices as a result of the use of any tech21 product.
  • Tech21 will not be liable for any indirect or incidental damages arising from the use of this product.
  • Replacements are only covered by the warranty of initial purchase and do not extend the length of warranty.
  • If there is any problem with a warranty replacement, you will have to return the replacement to tech21 to receive an additional replacement. 
  • Proof of Purchase as evidence the unit was purchased from an authorised dealer within the warranty period is required for warranty service.
  • Please note refunds are not offered for products purchased from external retailers. Please refer to your proof of purchase for more information on individual retailer return policy.

 

If you have any questions about our Warranty Policy or how to process a claim, please call us on +44 (0)203 301 7699. Opening hours are Mon - Thurs 9am-5.30pm | Friday 9am - 5pm BST. Or use Live Chat (via the Help button below).

Your order Your contact details
  • foreach
What tech21 products are you interested in?
Opportunity size?
  • 1-100
  • 101-500
  • 501-1000
  • 1000+
Timescale?
What is your route to market?
Your Address
Your tech21 case Select tech21 product
Your iPhone
  • Go to Settings > General > About
    Scroll down to find the IMEI number, tap and hold the number until you see the option to copy it. Then paste here.

Your proof of purchase
  • Please provide a copy of your receipt.

    This receipt must be from an authorised tech21 retailer.

    If you cannot send in a photo of your original receipt then we can also accept a copy of a bank statement showing your original purchase.

Your photos Your CV, resume or portfolio
  • If you have photos then you can upload them here.

  • Please provide at least one photo of your tech21 case to support your warranty claim.

    To get a photo of your phone’s case you can use a mirror and take a picture with the flash off.

    Uploading images requires bandwidth, we recommend that you complete this form when on wi-fi.

    If you cannot upload photos now then we will email you and you can then send in your photos by email attachment.

Reason for warranty claim
Subject
Your message
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