Due to the current pandemic, we are unfortunately experiencing delays with delivery. We endeavour to get your order to you ASAP but please bear with us as we are processing orders in a safe and efficient way for all.
Please note the temporary delivery lead times (from order date):
UK/USA – 7 working days
Australia – up to 28 working days
Canada – up to 14 working days
Rest of the world: up to 28 working days
Please allow up to 28 days for your refund to be processed. Your refund will be processed immediately if you email us with a proof of return along with your order confirmation.
These time frames are only temporary and aim to resume back to our normal delivery times while making sure we are following government guidelines on this.
We are very sorry for any inconvenience this may cause, and we thank you for your continued patience.
- WHAT ARE THE SHIPPING DESTINATIONS, COSTS AND DELIVERY TIMES?
We ship to most countries in the world. If you are not sure about a shipping destination, please contact us.
Please Note: We do not deliver to freight forwarding addresses or P.O Boxes.
- DELIVERY SPEED
USA (DHL): 6 -8 working days
Canada (DHL): 6 – 8 working days
UK (Next Day – Hermes): 1 – 2 working days on orders placed before 3pm
UK (Standard – Hermes): 2 – 3 working days
EU (DHL): 5 – 7 working days
Rest of World (Spring Global): 7-10 working days
Please Note: All delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only.
- SHIPPING COSTS
UK – Free shipping on orders £30 and over
Europe – Free shipping on orders €40 and over
USA – Free shipping on orders $40 and over
Australia – Free shipping on orders A$50 and over
Japan – Free shipping on orders JP¥5400 and over
Canada – Free shipping on orders CA$59.95 and over
Sweden – Free shipping on orders 499 kr and over
Shipping costs vary based on carrier and warehouse location. All prices will be shown at the time of checkout prior to placing your order.
Please note: Shipments to some countries are subject to strict controls by local customs authorities and as a result delays may occur for reasons outside of our control. Please note you may be contacted by our courier and/or customs clearance broker to provide certain information and authorisation for them to act on your behalf to import your order. If you do not provide authorization when contacted, you may become responsible for the import and any import duties or other fees charged. For more information on Customs and Import charges, we would recommend contacting your local customs office before placing your order.
Please view the full Terms and Conditions which apply to the shipment of your order.
- HOW DO I TRACK MY ORDER?
Once your order has been shipped, we will send a dispatch confirmation with the tracking number and a link to track it.
If you created an account when you placed your order with tech21, you can view the status of your order online. Simply visit login to the My Account section and view your Order History.
- MY ORDER HAS NOT ARRIVED YET?
Please check the tracking status of your order to check the latest status. You should find this in your order confirmation email or in the My Account section of the website.
If your order has not arrived within the stated delivery time, please contact us, quoting your name, email address and order number and we will do our best to try and locate your order as soon as possible.
- I HAVE JUST RECEIVED AN INCORRECT ITEM IN MY ORDER?
Please contact us, quoting your name, email address and order number and we will do our best to resolve your query as soon as possible.
We will provide a free returns label* for you to send the item back to us. Please ensure it is returned in the original, undamaged packaging.
Please do not return the item before you have contacted us. We will then arrange to have the right item shipped out to you straight away.
* for most countries.