The tech21 Warranty

All tech21 products are fully guaranteed against defects in materials or workmanship. This warranty is honoured for all tech21 products that have been purchased from an Authorised Retailer.

To proceed with a warranty claim you will need a copy of your original receipt and pictures that show where your tech21 product is defective.

Please check the warranty period of your tech21 product. If you have a product that is covered by the Limited One Year Warranty and this time has lapsed then you will need to contact the retailer that you made your original purchase from.

Limited Lifetime Warranty

Limited One Year Warranty

  • Evo Band
  • Evo Check Active Edition
  • Evo Check
  • Evo Elite CNY Edition
  • Evo Elite
  • Evo Frame
  • Evo Gem
  • Evo Glass
  • Evo Mesh Sport
  • Evo Mesh
  • Evo Shell
  • Evo Tactical Extreme Edition
  • Evo Tactical XT
  • Evo Tactical
  • Evo Wallet (Excluding iPhone 7/7 Plus)
  • Impact Clear (iPhone 7/7 Plus only)
  • Impact Folio for iPad
  • Impact Shield
  • Impact Snap for MacBook
  • Evo Aqua 360
  • Evo Aqua
  • Evo Endurance
  • Evo Go
  • Evo Play
  • Evo Wallet (iPhone 7/7 Plus only)
  • Evo Wallet Active Edition
  • Evo Xplorer
  • Impact Clear
  • Patriot (all versions)

The smallprint

  • Our guarantee does not cover product damage that may have resulted from normal wear and tear or misuse/abuse of the product.
  • The warranty does not cover damage to your device while using a tech21 product.
  • Tech21 will not be liable for any indirect or incidental damages while using this product.
  • Replacements are only covered by the warranty of initial purchase and do not extend the length of warranty.
  • If there is any problem with a warranty replacement, you will have to return the replacement to tech21 to receive an additional replacement. 
  • Proof of Purchase as evidence the unit was purchased from an authorised dealer within the warranty period is required for warranty service.
  • Please note refunds are not offered for products purchased from external retailers. Please refer to your proof of purchase for more information on individual retailer return policy.

 

If you wish to proceed now then please fill out the form. You can expect to hear back from our Customer Service team within one to two business days.

Tech21 Warranty Claim Form

Your order Your contact details
  • foreach
What tech21 products are you interested in?
Opportunity size?
  • 1-100
  • 101-500
  • 501-1000
  • 1000+
Timescale?
What is your route to market?
Your Address
Your tech21 case Select tech21 product
Your iPhone
  • Go to Settings > General > About
    Scroll down to find the IMEI number, tap and hold the number until you see the option to copy it. Then paste here.

Your proof of purchase
  • Please provide a copy of your receipt.

    This receipt must be from an authorised tech21 retailer.

    If you cannot send in a photo of your original receipt then we can also accept a copy of a bank statement showing your original purchase.

Your photos Your CV, resume or portfolio
  • If you have photos then you can upload them here.

  • Please provide at least one photo of your tech21 case to support your warranty claim.

    To get a photo of your phone’s case you can use a mirror and take a picture with the flash off.

    Uploading images requires bandwidth, we recommend that you complete this form when on wi-fi.

    If you cannot upload photos now then we will email you and you can then send in your photos by email attachment.

Reason for warranty claim
Subject
Your message
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