Tech21 Customer Services

How can we help?

  • Not sure which is the best tech21 case for you?

    Can't find the case you are looking for?

    Our Customer Service team are here to give advice and answer any questions you might have about tech21 products and availability.

  • If you have bought a waterproof tech21 case then you can register for the waterproof warranty programme using the option above.

    For all other tech21 products there is no requirement to register.

    So long as you have bought your tech21 case from an authorised retailer then you are covered by the tech21 warranty. Do remember to keep your original proof of purchase in case you do need to make a claim under the tech21 warranty.

  • Our product design team welcomes all comments, be it praise or constructive criticism.

    Your feedback helps us to innovate.

  • To proceed with a warranty claim you will need to upload a photo of your tech21 product, showing the defect.

    You will also need to provide a copy of your receipt, plus your product must have been purchased from an authorised tech21 retailer.

    Our warranty does not cover damage to your device.

    See the Tech21 Warranty Policy for more information about the tech21 warranty.

  • Our Customer Service team are here to help you with any problems you may have with your tech21 case or screen protector.

  • Fake tech21 products promise impact protection that they do not provide.

    If you suspect that you have seen counterfeit tech21 products then please provide as many details as you can about the vendor. Thank you.

  • Interested in selling tech21 cases and screen protectors?

    Let's discuss your requirements and how we can get you the latest tech21 products through one of our distribution partners.

  • If your business needs the best in protection for smartphones and laptops then contact us today.

  • Not sure which is the right case for you?

    Our sales support team are here to answer any questions you may have about tech21 products and impact protection.

  • Our Customer Service team are here to help you with any questions that you may have about your order.

    If you need view or track your order before contacting us choose the 'Track my order' option above.

  • Struggling with a voucher or coupon code?

    Enter your coupon code below and we will check it for you.

  • If we have contacted you to supply updated address details for your order then please accept our apologies for not being able to deliver your order earlier.

    Hopefully you can supply updated address information and we can get your order to you without further delay.

    Note that we cannot deliver to P.O. boxes or other addresses that our couriers cannot recognise.

    Addresses must also be in Latin letters as our delivery partners in the UK and USA require it.

  • View your order and get the latest tracking information.

    If your order contains pre-order items then you can get the latest expected shipment date here.

    If you do not have your order number to hand then you can enter your postcode/zip to retrieve your last order.

  • Please provide your order number and the email address that you used to place your order.

    If you do not know your order number then you can try to cancel your most recent order by entering your postcode/zip instead.

    If your order is already with our delivery partners and on the road then your order cannot be canceled.

  • If you have purchased from the tech21.com online store and need to return an item then we will need your email address and order number to start the returns process.

    If you do not have your order number to hand then you can enter your postcode/zip.

    Please note that screen protectors can only be returned if the original packaging is unopened.

  • If you have a question about tech21 or need to contact a particular person at tech21 then leave a message below.

    Our Customer Service team will answer your enquiry or let you know that your message has been forwarded to the right person.

  • If you have a website or a blog then you can become part of the tech21 success story.

    Apply now to get started with affiliate marketing.

  • Have questions or comments for our Marketing Department?

    Leave a message and we will be in touch.

  • If you would like to contact our press department then leave a message and your contact details.

    We will get in touch as soon as we can.

  • It can be a small world and we welcome speculative applications from those with extensive industry experience or other expertise that is of special value to tech21.

    If we cannot find the right role for you right now then we can keep your details on for other opportunities that may arise.

    Please visit our careers page for current vacancies. Please note that we also offer a referral scheme.

  • If your phone has survived thanks to a tech21 case then we would love to hear from you.

    Whether your phone has survived falling off a cliff or been mauled by lions or perhaps just survived after a short journey on the roof of your car, then do get in touch.

Your order Your contact details
  • foreach
What tech21 products are you interested in?
Opportunity size?
  • 1-100
  • 101-500
  • 501-1000
  • 1000+
Timescale?
What is your route to market?
Your Address
Your tech21 case Select tech21 product
Your iPhone
  • Go to Settings > General > About
    Scroll down to find the IMEI number, tap and hold the number until you see the option to copy it. Then paste here.

Your proof of purchase
  • Please provide a copy of your receipt.

    This receipt must be from an authorised tech21 retailer.

    If you cannot send in a photo of your original receipt then we can also accept a copy of a bank statement showing your original purchase.

Your photos Your CV, resume or portfolio
  • If you have photos then you can upload them here.

  • Please provide at least one photo of your tech21 case to support your warranty claim.

    To get a photo of your phone’s case you can use a mirror and take a picture with the flash off.

    Uploading images requires bandwidth, we recommend that you complete this form when on wi-fi.

    If you cannot upload photos now then we will email you and you can then send in your photos by email attachment.

Reason for warranty claim
Subject
Your message
Tech21 newsletter
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www.tech21.com is a secure website and your details are protected at all times.

Our Address

tech21

3031 Tisch Way
Suite 900
San Jose
CA 95128

Customer Service: 1-844-209-3290

UK Office: 0203 301 7690

Opening Hours: Monday to Friday, 9am. - 7pm EST