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Our Customer Service team are here to give advice and answer any questions you might have about tech21 products and availability.
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Your feedback helps us to innovate.
To proceed with a warranty claim you will need to upload a photo of your tech21 product, showing the defect.
You will also need to provide a copy of your receipt, plus your product must have been purchased from an authorised tech21 retailer.
Our warranty does not cover damage to your device.
See the Tech21 Warranty Policy for more information about the tech21 warranty.
Our Customer Service team are here to help you with any problems you may have with your tech21 case or screen protector.
Fake tech21 products promise impact protection that they do not provide.
If you suspect that you have seen counterfeit tech21 products then please provide as many details as you can about the vendor. Thank you.
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Let's discuss your requirements and how we can get you the latest tech21 products through one of our distribution partners.
If your business needs the best in protection for smartphones and laptops then contact us today.
Not sure which is the right case for you?
Our sales support team are here to answer any questions you may have about tech21 products and impact protection.
Our Customer Service team are here to help you with any questions that you may have about your order.
If you need view or track your order before contacting us choose the 'Track my order' option above.
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If your order contains pre-order items then you can get the latest expected shipment date here.
If you do not have your order number to hand then you can enter your postcode/zip to retrieve your last order.
If you have purchased from the tech21.com online store and need to return an item then we will need your email address and order number to start the returns process.
If you do not have your order number to hand then you can enter your postcode/zip.
Please note that screen protectors can only be returned if the original packaging is unopened.
If you have a question about tech21 or need to contact a particular person at tech21 then leave a message below.
Our Customer Service team will answer your enquiry or let you know that your message has been forwarded to the right person.
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It can be a small world and we welcome speculative applications from those with extensive industry experience or other expertise that is of special value to tech21.
If we cannot find the right role for you right now then we can keep your details on for other opportunities that may arise.
Please visit our careers page for current vacancies. Please note that we also offer a referral scheme.
If your phone has survived thanks to a tech21 case then we would love to hear from you.
Whether your phone has survived falling off a cliff or been mauled by lions or perhaps just survived after a short journey on the roof of your car, then do get in touch.
Go to Settings > General > About
Scroll down to find the IMEI number, tap and hold the number until you see the option to copy it. Then paste here.
Please provide a copy of your receipt.
This receipt must be from an authorised tech21 retailer.
Please upload a copy of your receipt.
If you have photos then you can upload them here.
Please provide at least one photo of your tech21 case to support your warranty claim.
To get a photo of your phone’s case you can use a mirror and take a picture with the flash off.
Uploading images requires bandwidth, we recommend that you complete this form when on wi-fi.
If you cannot upload photos now then we will email you and you can then send in your photos by email attachment.
By sending us a help request, you consent to tech21 storing and using your personal data to respond to your request.
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