Shipping

Which countries do you ship to, what services do you offer and how much does it cost?

  • UK
    • Standard delivery 3 - 5 working days | £3.00
    • Next day delivery 1 working day (for orders placed before 3pm local time, Mon-Thurs, excluding remote areas such as the Highlands, Islands of Scotland, Isle of Man and the Isle of Wight) | £5.00
  • USA and Canada
    • Standard delivery 5 - 7 working days | from £3.50
    • Next day delivery (for orders placed before 1pm local time) | from £11.00
  • Europe
    • Standard delivery 7 - 10 working days | from £2.99
  • Rest of World
    • Standard delivery 10 -14 working days | from £3.00
    • Express delivery 5 - 8 working days | from £15.00

Which shipping carriers do you use?

  • USA and Canada
    • USPS for standard services.
    • FedEx for next day services.
  • UK
    • Hermes for standard and next day services.
  • Europe
    • DHL for all services.
  • Rest of World
    • Spring Global for standard services.
    • DHL for standard services.

How long does it take to process an order?

  • We try our hardest to ensure your order is processed on the same working day, although sometimes, depending on when the order is placed, it can be the next working day. Orders placed before 3pm local time should be processed the same day (Mon-Fri).

Please note:

  • All delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information.
  • Shipments to some countries are subject to strict controls by local customs authorities and as a result delays may occur for reasons outside of our control. In this circumstance you may be contacted by our courier and/or customs clearance broker to provide certain information and authorisation for them to act on your behalf to import your order. If you do not provide authorisation when contacted, you may become responsible for the import and any import duties or other fees charged. For more information on Customs and Import charges we would recommend contacting your local customs office before placing your order.
  • To view the full Terms and Conditions which apply to the shipment of your order, please click here.
  • Separate Terms & Conditions may apply for different shipping destinations.

Will I be charged Customs & Import Duties?

  • Customs & Import Duty charges do not apply to customers in the UK or EU.
  • For international customers the price of the item/s does not include Customs & Import Duties as these charges vary from country to country. Please be aware that you might be required to pay these when you accept delivery of the items from your courier. Please note - tech21 has no control over these charges.

Ordering Online

How will I know if my order has been processed?

  • We will send you an order confirmation within 24 hours of receiving your order. You will also receive a dispatch confirmation when your order has been shipped. Your dispatch confirmation will include a tracking number and link to enable you to track the status of your order. Should you receive your goods prior to this email please do not be concerned that your order has been duplicated. Due to the high volume of orders processed during our busiest periods sometimes goods are dispatched and delivered before the email notification is sent. It is a system limitation we're working to resolve and apologise for any inconvenience. For more information, please visit the account section.

How can I cancel or amend my order?

  • As soon as you place your order, information is transferred to various departments in order to quickly process and dispatch the product. We are unable to make changes to your order once it has been placed.
  • If you would like to return the product once it has arrived, please follow instructions below.If you would like to contact us regarding your order please do so via our Contacts us us where we will be happy to help.

Can you let me know when an item which is out of stock becomes available?

  • Yes, please click on the "Sign up to get notified when this product is back in stock" button for us to send you an email when your product arrives.

Your Account

How do I change or edit my account details?

  • Please sign in to your account using your Username/Login and Password.
  • To change your password, simply select "edit" or "change password". These options are located in the "My Account" section.
  • If you have any further queries, please use the Customer Support section within the account, and click "Create new ticket".

What do I do if I have forgotten my password?

  • If you have forgotten your password, please visit the "Account" section, select "Sign in" and then ‘Forgot Your Password?’ We will then email you a new password.

Payment

Which payment methods can I use?

  • Visa
  • Visa Electron (in GBP store only)
  • Mastercard
  • Paypal
  • Discover
  • JCB
  • American Express
  • iDEAL
  • GiroPay

What are the conditions of payment?

  • For your own security, the billing name and address must match the credit card or other method used for payment. Tech21 reserves the right to cancel any order that does not comply with these criteria.
  • Cards are not charged until the order is accepted and shipped. However, your card or other method of payment may reflect deduction of funds immediately upon order.
  • Please Note: If your credit/debit card or other method of payment is not denominated in the currency of your purchase, the final price will be charged in the currency of your card which is calculated and charged by your card issuer.
  • All orders are placed with Tech21 LTD which is a UK entity. Therefore your card issuer or payment method provider may apply other international bank charges. Tech21 LTD has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.

When will I be charged?

  • Your card or method of payment will be charged once your order has been submitted and accepted on our system.

Is my card secure?

  • We use the latest SSL (Secure Socket Layer) technology, which ensures that any communications between your computer and ourselves is unreadable by anyone else. Your details are communicated in a secure encrypted format and we can check that the information has not been tampered with in any way.
  • Most browsers have some type of indicator to let you know if you have established a secure connection. If you are not sure, then consult the help section of your browser. If your browser does not support SSL technology then we recommend that you update to the latest version.

Why was my credit card or card payment method declined?

  • Please check that your card details on your account information is correct i.e the 16 digit code, expiry date and billing address.
  • Your credit card or card issuer may have declined your payment for security reasons. We would therefore recommend contacting your bank.
  • Please try paying with an alternative credit card or card, if you are still not able to submit an order, please Contact Us and a member of our team will be happy to help you.

Can I claim tax refund on purchases made online?

  • Tax on purchases made on the Tech21 site cannot be recovered through the VAT Retail Export Scheme.

Returns

How do I return an item I’ve ordered online?

  • You can easily arrange for a Hermes courier to pick up your return yourself via the Hermes Portal here.
  • When clicking on the link you will be redirected to the Hermes Returns Portal, please follow the process to book a return:
    • Select whether you’d like your parcel collected or if you wish to drop it to a Parcelshop.
    • Complete the required information.
    • Enter your order reference number.
    • Select the date and time for your collection.
    • Print off your label and affix it to your parcel.
    • Your Hermes driver will then collect the parcel on the day and time that you specified.
    • If you select the drop off option, then drop your parcel off at the nearest Parcelshop and follow the instructions there.

Do I need a printer?

  • Yes, you will need a printer to print off your labels. Without the correct bar-coded label, we will be unable to collect & deliver your parcels.

I can't print my label - When I click on print labels, I'm taken to a blank window. What should I do?

  • This error may be caused by the Adobe plug-in settings for your web browser. Adobe is needed to view and print the PDF labels for your parcel.
  • To ensure the correct plug-in is installed, please visit the Adobe website here.

What if I am not sure of the weight of my parcel?

  • Please try to be as accurate as possible. This will help speed up the process of your return.

How do I cancel a collection that I have ordered?

  • Please contact us on 0203 301 7699 and our Customer Service team will contact Hermes on your behalf.

How do I print labels?

  • You will be able to print labels once you have completed your shipment by selecting the print labels link. This will open a new tab on your browser that show a pdf file. You can print this straight away, or save it onto your machine to print at your leisure.

Does my parcel need to be boxed?

  • We ask that all parcels are safe, secure and robust with a label that is clearly visible.

How is the parcel collected?

  • The parcel will be collected by one of Hermes’ couriers at the day and time you have specified.

Do I have to be in when the parcel is collected?

  • No, you can leave your parcel in a safe place or with a neighbour ready for collection as long as we are informed of the location on your order. Please note that parcels in a safe place are left at your own risk as we cannot be held responsible for them until collection.

Can I specify a morning / afternoon collection?

  • Not at this time, though we are hoping that this option becomes available in the future.

Do you collect on all Weekdays?

  • We collect Monday to Saturday. When you book your collection you will be offered a selection of collection dates up to seven days in advance and you can choose the most convenient date for you. Don't forget, you do have the option to drop the parcel at one of Hermes’ many ParcelShops if you will not be at home.

What if I miss the scheduled collection?

  • If you are not present when the courier calls then the courier will leave a card. On the reverse of the card will be the couriers contact details which you should use to re-arrange the collection. If you have any problems, please contact us on 0203 301 7699.

It's 5pm and my parcel still hasn't been collected.

  • Hermes’ couriers may collect at any time up until 20:00.

How do I cancel a collection that I have ordered?

  • Please contact us on 0203 301 7699 and our Customer Service team will contact Hermes on your behalf.

Will the courier leave anything when they collect the parcel?

  • The courier will leave a card when they collect the parcel. This card will have on it a barcode which is your receipt for the collection. Please note that the barcode cannot be used for tracking purposes – please use the barcode on the parcel label for tracking.

How long will my return take to process?

  • It may take up to 21 working days for your return to be processed, this includes the time it takes for us to receive the return from Hermes and to allow time for our Customer Services team to process the refund. If you have queries about your return then please do not hesitate to contact our Customer Services team.

Warranty

  • We offer a limited Lifetime Warranty on most of our products. For more information on our warranty policy, please visit our Warranty Policy page
  • A list of all of tech21’s authorized retailers can be found on our Partners page.

Can I return or refund my Impact Shield?

  • If you wish to return an Impact Shield screen protector, a refund will only be issued if the packaging for the Impact Shield has not been opened or damaged and is still in good condition. Please return the item within 7 days of delivery to obtain a refund.
  • Please contact us using our Contacts form to receive a returns confirmation. If the 7 day returns policy has expired, an exchange will only be issued for the Impact Shield in accordance with the conditions listed above.
  • Once the packaging of the Impact Shield has been opened or damaged we are unable to issue a refund for the item.

I have just received an incorrect item in my order, what should I do?

  • If you have received an incorrect product, please contact as immediately using our Contacts form. A member of our customer support team will be in touch with a resolution as soon as possible.

How can I get a replacement?

  • The quickest way is to use our Contacts form.
  • Please provide the following information with your email:
    • Image of case or impact shield on handset (this helps to identify any issues)
    • Proof of purchase (a photograph of your receipt)
    • The name of the retailer you bought the case from
    • Image of the original packaging (for the Impact Shield only)

General Enquiries

How can I use a Promotion or Discount code?

  • To use a promotion or discount code, you must enter the code before you check out. Our promotion and discount codes may vary so please read the terms and conditions thoroughly before applying. Only one promotion or discount code can be used per order. Please feel free to contact us using our ticket system if you have any queries.

How do I sign up to your newsletter?

  • To sign up to our newsletter please use the form available on homepage. We'll send you details about our exclusive competitions, product releases and offers as well as other exciting updates.

How do I contact customer services?

  • To contact a member of our customer service team, please email us.

How do I track my order?

  • Once your order has been shipped, we will send a dispatch confirmation with the tracking number with a link to track it.
  • If you have a registered account with Tech21, you may can view the status of your order online. Simply visit "Account" section, sign into your account and click on the Order History.

What do I do if my order hasn't arrived yet?

  • Please check your mail for an attempted delivery card from one of our couriers as your order maybe held by a local depot or postal services. If so you may need to arrange a redelivery convenient for you at the time.
  • If your order has not arrived within our standard delivery time within your region please allow 3-5 extra days or Contact us providing your name and order number. A member of our team will locate your order and help you within 48 hours.